The Radiance of Knowing

Washington, Indiana, and Oregon FiOS users will probably be receiving a fresh program called Service Commitment. Residential clients making the change to FiOS TV, Internet and voice products can depend on smooth, no-hassle company as they join the hundreds and hundreds of other buyers who have by now chosen Verizon as their home-entertainment provider in these places.

“Verizon’s FiOS is clearly the greater selection, and - contrary to our cable competitor’s claims - Verizon remains committed to FiOS in these places,” mentioned James V. O’Rourke, Verizon’s North Central place president. “The Verizon Service Commitment is our promise to FiOS customers that their transition to far more sophisticated home-entertainment providers might be smooth and uncomplicated.”

The centerpiece on the Company Motivation is direct communication among the FiOS consumer as well as the Verizon team. Under the motivation, the Verizon technician who installed the company is going to be available to guarantee the customer’s assistance is functioning and to answer questions from Day A single. New customers get a direct mobile phone number to attain the technician who set up their program, need to they’ve any concerns following the work is accomplished. Verizon assistance employees will also examine in by mobile phone with buyers within the 1st 30 to 45 days of installation to answer any queries, review the customers’ first bill and make certain they know how to achieve Verizon round-the-clock for any future requirements. Additionally, ongoing training is obtainable at select area Verizon Plus stores, where clients can come in with equipment or program inquiries and get hands-on demonstrations and answers to their concerns. The Program Motivation is component of the routine to assure that Verizon prospects have the very best experience. For instance, Verizon has simplified its bill format to far more obviously present every single element of bundled FiOS providers, taxes, fees and further charges for video on demand and set-top boxes, among others.