Ten Ways to Help You Improve Your Customer Service Sunday, Jun 8 2008 

1. Stay in contact with customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don’t want to feel abandoned. So don’t.


Here are three things to help you stay in touch.


(1) Offer them your ezine subscription at least once a
month.
(2) Ask customers if they want to be updated by e-mail when
you make changes to your Web site.
(3) Follow-up after each sale to see if they are satisfied
with their purchase. Send an e-mail out a few days after
their purchase, another in a week or two, and then another
in a month.


2. Create a customer focus group by inviting 10 to 20 loyal
customers to meet regularly. Alternatively, send out a
monthly survey to this group asking for ideas and input on
how to improve your customer service. Give them a reward.
Pay them, give them a gift certificate, or send them free
product.


3. Have a web site that is easy to navigate. Add a
frequently asked question’s “FAQ” page and explain anything
that might confuse your customers or visitors. Follow-up
with an electronic survey with questions on how to increase
your site’s user-friendliness.


4. Resolve customer complaints quickly and completely.
Answer all e-mail and phone calls within a few hours. This
will show your customers you really care about them.


5. Don’t make your customers or visitors hunt for your
contact information. Make it easy for them to contact you.
Offer as many contact methods as possible. Hyperlink all
your e-mail addresses so they don’t have to find or type it.
Offer a toll free number.


6. If you have strategic alliances or employees, make sure
they are familiar with your customer service policy. Give
your employees bonuses or incentives to practice excellent
customer service. Tell employees to be flexible with each
individual customer, each one has different concerns, needs
and wants.


7. Give your customers more than they expect. Send thank you
gifts to long time customers. E-mail them greeting cards on
holidays or birthdays if you have their address or online
cards if you only have their e-mail address and name. Give
bonuses to your customers who make a big purchase or
multiple purchases.


8. U-welcome, please, and thank you and can never be over
used. Be polite no matter what. Admit and apologize for
mistakes quickly and make it up to them in BIG ways if you
want them to continue being a customer.


9. Reward in points — give customers a point for every
dollar they spend. Set up a points-earned sheet. E-mail the
customer an update monthly. If they send you a referral they
get 10 points, if they buy something add 10 more points.


10. If your business is local, invite customers to your
office for lunches, parties, barbecues, dances, seminars or
other special events.


It isn’t what you perceive as valuable but what customers
see from their eyes. Yet, sometimes, you just can’t please
some folks. If that occurs, do you best and then let it go.
You don’t want them for clients anyway.

EzineArticles Expert Author Catherine Franz

Catherine Franz, a Certified Professional Marketing &
Writing Coach, specializes in product development, Internet
writing and marketing, nonfiction, training. Newsletters and
articles available at: http://www.abundancecenter.com
blog: http://abundance.blogs.com

6 Key Reasons to Consider Joining Affiliate Programs Monday, Jun 2 2008 

What is an Affiliate Program?

An affiliate program is way you promote and sell others’ products and services for a fee (commission).

There are thousands of affiliated programs online. They could be profitable for owners and subscribers at the same time.

Let’s see from the affiliate’s point of view some key reasons to consider joining such kind of program.

1. You don’t need a product.

Developing your own product to sell online, it takes a lot of time. When joining to an affiliate program the product is already there, someone else has done the job and you do not have to.

2. You don’t need time for preparation.

Affiliate programs are simple to join, you will spend up to 10 minutes to fill a form, and then you are ready to sell the product.

3. You don’t need special tools.

The internet marketing tools are provided for you once you have joined . Any top affiliate program will supply you with lots of affiliate marketing tools that are already in function.

4. You don’t need budget.

You can join an affiliate program for free and start promoting the product immediately.

5. You save time.

You do not have to worry dealing with boring activities like sales administration and technical support. It is the product owner who takes care of the sales process and all the after sales service. All you have to worry about is looking after your affiliate check!

6. You learn for free.

If you dream to achieve success in online business, the affiliate programs is a way to earn valuable apprenticeship for the time when you will be on your own. The best thing is you cannot lose money, except those you will not receive due of lack of experience.

Valerian Dinca is a freelance writer specialized in items like working at home with affiliate programs.

Hot Affiliate Marketing Tips Saturday, May 3 2008 

There is a lot of money to be made with affiliate programs. There is also a lot of money to be lost with affiliate programs. It really depends on what you want to put into it. So many people out there want to get something for nothing. Sorry to have to be the one to burst your bubble but l that is just not how it works. You need to put in an effort and really work. Here are some tips on being successful in affiliate marketing.

Build a list. If you have been involved with affiliate marketing for any length of time I am sure you have heard the quote “The money is in the list”. Well that is very true. You’re not just looking for a sale, you are looking to build a following. You need to collect names for a mailing list. To do this, just get a good auto responder set up (you can always start off with a free one). Give people an incentive to join your list. Give away a free e-book, or write an email course on a topic that you know well.

Now don’t spam your list. Send them quality information. You can include a link to a product here and there, but not all the time. You will build a reputation of only recommending something when it is really good. Then your subscribers will be more apt to buy it.

Always answer you emails. The personal touch is what people are looking for. They just don’t want to deal with a faceless computer. They want to know someone who cares about them and their future is on the other side. After all they will be giving you their hard earned money.

Start a forum or a discussion group. Have a give away to attract new members. Now you are building a strong community. They see you as the forum administrator so you must know what you are talking about. Also include in your forum signup that they will be auto entered into your newsletter. Now your list is really growing.

Write some articles on the subject of your affiliate program. Work links to your forum, newsletter and product into it. Submit the article to other forums, web sites, and article submission sites. This will give your links very wide expose.

Keep good records of all of your contacts and sales. When someone purchases a product make sure that they are added to your list. You will now be able to sell additional products to them. The key is to give them a constant reminder that you are there to help them. With all the different products out there you need to keep your name fresh in their heads.

Always look professional. Proofread all of your sales material and use a good spell check. Remember running an online business is the same as running an off line one, just with fewer overheads. Now get out there and start selling.

Michael Russell - EzineArticles Expert Author

Michael Russell
Your Independent guide to Affiliate Programs

5 Tips If You Want To Be A Reseller Friday, May 2 2008 

If you are planning to be a reseller for a product or many products, here are five great tips you can use for your own!

[1] A good way to source for quality products with great demand is to purchase a yearly (or even lifetime!) access to membership websites dedicated to resale rights. These membership sites offer products such as E-books, software, templates, and audio/video with resale rights.

You are advised to look for membership sites which its webmaster regularly sources for such products, preferably either the webmaster does his homework often or he has a good connection with other product creators that he usually has the product before the launch day, if not one of the first to get it.

A highly-recommended resource is www.surefirewealth.com.

[2] Do not purchase a product with resell rights if the product is outdated because chances are that the product is either over-saturated on the Internet, devalued over time or did not survive the test of time (especially true if the product contained a lot of time-sensitive information).

[3] If the product and its resell rights are too cheap to be true, this is often because either product is already old (I personally consider over 2 years old as ‘old’), over-saturated on the Internet or devalued due to low prices offered by other resellers on the Internet (as you can see, becoming a reseller is tough competition!). Consider purchasing the product and its resell rights only if you want to give them away for free, give as a bonus, or bundle them into packages where you can add value and sell at a higher price.

[4] If you have your own products, you can bundle other resale right products of the same niche with yours to create a unique package!

[5] Fourth and final, choose quality products with resell rights that have limited competition, preferably if the product is rather new. If the author sells to customers whom most of them do not have really great marketing power, this can be your good chance as an Internet Business owner to leverage on your own connections, Joint Venture partner’s efforts, and more.

Copyright (c) Edmund Loh

EzineArticles Expert Author Edmund Loh

About the Author:
Edmund Loh is the author of the E-Biz Wiz Blog and Starting An Internet Business Special Report with over 6 years of web designing experience before he engaged in an Internet Business. Visit his website for more online business ideas, tips, and information at http://www.ebizmodelsyoucancopy.com/ebizwiz and subscribe to his 1-of-a-kind E-Biz Wiz Internet Business & Marketing monthly newsletter.

Are You Making These E-Commerce Excuses? (part 2) Monday, Apr 28 2008 

Last time, we started to take a look at the most common reasons
why most people don’t make progress on their e-commerce and
Internet marketing goals. Today, we continue the discussion. [See
part 1 of this article at http://www.ecommercediva.com/articles/excuses2.html]

————————————————-

Excuse #5:
” I just don’t have time. I’m too busy dealing with [customers,
clients, day job, family, etc.] to deal with my web site.”

————————————————-

Isn’t it interesting that the folks who have the fewest orders to
fill or have the fewest clients to serve are usually the same
people who say they don’t have time to market their products
or services?

That’s because the most successful entrepreneurs - the ones with
all the orders and clients they can handle - know how important
marketing is to establishing and growing their business. They don’t
put marketing at the bottom of their to-do lists, waiting until
everything else is done before they get to it. The successful ones
make the time; they schedule it in on an ongoing basis. It’s a
winning habit.

THE REMEDY:

You can do the same! It’s a matter of priority. Try this: Block out
some time on your schedule to do your marketing tasks. Make this
appointment with yourself, and keep it! Treat it as if it were a
hot date with the man or woman of your dreams, or an important
meeting with your biggest client. In other words, be on time,
be prepared when you get there, and be adamant about not
allowing interruptions or distractions.

Actually, I started doing this myself. I call it “Marketing
Mondays” and I block out a minimum of four hours each and
every Monday to work on my web site, write new articles, create
marketing materials, and the like. I’ve been doing it for several
months now, and the results have been phenomenal! I’m blazing
through all of the marketing stuff that got put on the back burner
last year, including my new web site,
http://www.EcommerceDiva.com, which launched earlier this year.

If you’re looking at your Palm Pilot or DayPlanner and you’re still
convinced you don’t have enough time for marketing, check out Suzanne
Falter-Barns’ list of “30 Guaranteed Time Wasters” from her book, “Living
Your Joy: A Practical Guide to Happiness.” You can download a “Time
Wasters” excerpt here (PDF):
http://www.howmuchjoy.com/11GuaranteedTimeSavers.pdf

————————————————-

Excuse #6:
“Every time I sit down to work on my marketing, I just can’t seem
to stay focused.”

————————————————-

This one goes hand in hand with procrastination. You sit down to
work on your web site, all full of gusto and good intentions. But
the next thing you know, you’re rearranging items on your desk,
sharpening pencils (which you probably don’t even use!), checking
email, doodling, and everything else. Sound familiar?

THE REMEDY:

Let me tell you, I’m great at finding little meaningless things
to do when I’m dreading a particular task! But I’m going to share
three tricks that have really worked for me. Maybe they’ll work
for you, too.

1. TIME IT.
If you know that a four-hour “Marketing Monday”-type block of time
is just not going to work for you, try it in one-hour increments,
four days a week. The shorter time frame will leave a smaller
opportunity for you to get distracted. Schedule the date and time
for it, then get yourself a timer. (My friend Janet Hall, “The
Organizing Wizard,” [http://www.overhall.com] gave me this tip.)
Set the timer for 60 minutes, and work like crazy for those 60
minutes with total focus. When the timer goes off, put the
marketing away and work on something else. For best results, skip
the timer on your digital watch and get a regular old kitchen
timer. There’s something about the ticking noise that really
gets me going, and when I hear that “ding!” at the end, I just
feel like celebrating because I know it’s over!

2. PICTURE IT.
Sometimes we get too bogged down with tasks that we lose sight
of the big picture. What do you really want from your business?
What is it that you’re working for? And what will your life look
like if you have a thriving, successful business? A certain house
or car? More time with your family? A tropical vacation? What
does success look like for you? Find a picture that represents
your “success” — cut it out of a magazine or print it off the
Internet if you don’t have an actual photograph — and post it
at your desk, tape it to your computer, or place it wherever you
do your marketing work. And every time you feel like you’re losing
focus on your marketing efforts, look at the image and think about
how completing the task will being you one step closer to
achieving your dream.

3. SMELL IT!
(Say what??) No, seriously. Try aromatherapy. Aside from all the
anecdotal evidence, scientific research now shows that really is
something to ancient art of using essential oils to heal the mind,
body and spirit. Specifically, oils of basil, geranium,
frankincense, lemon, peppermint, and rosemary can be used to
improve your ability to focus and concentrate. Be sure to use the
pure essential oils and not just “fragrance oils.” Just add a few
drops to a tissue, and inhale. (NOTE: If you’re pregnant, avoid
basil, peppermint, and rosemary altogether; and avoid frankincense
and geranium during the first trimester.)

For me, a combination of frankincense and geranium works best. I’ve
Been studying aromatherapy and creating all-natural products for
the past 21/2 years, so I create my own blends. But you can find all
kinds of pure oils, spritzes for the room and the body, and plug-in
diffusers for your home, office, and car at your local health food
store, retailers like The Body Shop, or online shops like Indigo
Wild (http://www.IndigoWild.com — check out their “Zum Body Mist”
in Rosemary-Mint.) When I feel my mind wandering, I just get a good
whiff of frankincense and geranium, and I’m immediately good to go!

If you’re too much of a skeptic to try aromatherapy, just pull out
a freshly minted $20 bill and inhale the scent of fresh money!

So there you have it…

You have no more excuses not to turn your web site into the
fabulous, cash-generating marketing vehicle that it can be.
What are you waiting for? GET TO WORK!!

(c) Copyright 2005 Jamila White. All rights reserved.

[NOTE: You are welcome to “reprint” this article online as
long as it remains complete and unaltered (including the
“about the author” info at the end and the copyright notice),
and you send a copy of your reprint to articles@jamilawhite.com.]

ABOUT THE AUTHOR:

Jamila White, “The E-Commerce Diva”, is an Internet Strategist,
Web Designer, and E-Commerce instructor in the Washington D.C.
area. For a FREE subscription to her “Sell More Online”
e-newsletter, go to http://www.ecommercediva.com.

Why you should Hire Movers Saturday, Apr 26 2008 

By Flemming Andersen

Moving is a difficult and stressful time. There are a lot of things that have to be done and it can take a long time to get everything that you want and need to be done. In most cases, there are so many things that have to be packed and loaded up, that time runs out before it all can be achieved.

It can be a helpful idea to hire movers to help with the load of all the work that needs to be done. Movers are there to help with these things so that your life is easier and you can worry about other things that come up when you are trying to move from one location to another. There are many movers in certain areas. All you have to do is find one that you feel comfortable with and you will be ready for the big move.

The first thing that you should do when you are looking for the right movers to help you is search around. You should call around and find out prices first. Another thing that you can do is asked for references from each company. Most of these companies will have references or former customers to help you get a better idea of what the company is like and what you can expect from them.

Once you find the movers that you want to use, you should reserve them for the date that you are going to need them to move you. Most of the time, movers are booked up. For this reason, you should make the reservation early so that you do not end up with no one on the day of your move. In some cases, you may have to pay a deposit or you will have to give them a credit card number so that they can book you for the date.

Getting movers for your move is a smart thing to do and one that you will appreciate very much. You will be glad that someone else is there to help with the packing and unloading. This is a huge help for anyone that is trying to move and work at the same time. Moving takes a lot of time and there are so many little factors that have to be taken care of before you can actually get into the new place. It is so important to make sure that all the little details are taken care of and when you have movers to worry about the other things, you will feel less stressed and more relaxed.

Movers also have insurance to protect them and you incase any items that you are moving get broken or lost. You should always make sure that the movers provide you with their insurance so that you can feel protected and more comfortable with your decision.

For more info visit: http://www.find-movers.org/

About the Author
To find the best movers for you, the author provides a detailed website with info and resources for your next move.

Idling Away The Hours Surfing And Spending On The Internet Sunday, Apr 13 2008 

In 2005 I had two foot surgeries, and, no, this article isn’t about the technological advances in podiatry! Although I did make a little “documentary” chronicling my procedures and recovery with Microsoft® Photo Story 3 for Windows®, it is too graphic for you my gentle readers. However, having to remain off my feet for extended periods of time gave me plenty of time on my hands (no pun intended!). So what else is a self-proclaimed techno weenie to do with her time but surf the Internet!

At first I spent my time catching up on industry news by reading online trade rags. As interesting as that may be, it can get a bit monotonous after a few days! Then I took an online class and that was excellent too, but one course was quite enough brainwork for me. Since I’m usually quite busy when I work on my laptop, I found it was a good opportunity to catch up with several friends via e-mail. But, my friends were still busy, so aside from short “hope you’re feeling better soon” responses, nobody else had time for lengthy correspondence.

One thing that I could do from the comfort of my bed or sofa without disturbing my friends and family was to shop! Now I can’t say that shopping online is as pleasurable as strolling down the aisles of my favorite petite clothing store, but “Windows® shopping” can fill many hours with delight! This time, pun intended!

About 145 million people in America (about 72%) use the Internet to do anything from sending e-mail to conducting research to making a telephone call or even purchasing groceries. It seems that my Internet habits follow a trend that has been revealed in a recent report by the Pew Internet & American Life Project. The Pew study of more than 20,000 men and women over five years shows that men and women use the Internet for very different things. Women make up a larger portion of the population and therefore outnumber men in cyberspace. The study says that 68% of men and 66% of women go online.

Men are somewhat more intense Internet users, logging in more frequently and spending more time online. This seems to go hand-in-hand with the fact that more men are users of broadband than women. Well, when I had broadband, I was online more often and for longer periods of time because it was faster and therefore more fulfilling. Instant gratification!

The study indicates that women use the Internet to “enrich their existing relationships” while men typically practice solitary pursuits such as reading, furthering their hobbies or playing in fantasy sports leagues.

Women typically go online for e-mail, to ask for advice and to share news, while men tend to use e-mail for business or for forwarding jokes. Both sexes use the Internet to play games, to listen to music, to watch videos and to gamble.

On a typical day, 60 million American adults use Internet search engines; however, according to the Pew report, men use them more aggressively, more often and with more confidence than women. By the way, about half of all Internet searches are conducted on Google, but one of my favorite search engines Ask Jeeves, experienced a whopping 77% growth from June to October 2005 and is now in the top five ranking for search engines.

About 25 million Americans have used the Internet to sell something. I used an online auto site to sell my last car. I had advertised in the newspaper and didn’t get a single nibble, but I had two inquiries from the Internet ad and one of them bought it. Having the technology to narrow a search to one’s specific desires makes it so much easier to buy something like a car online. In fact, visits to classified ad websites have grown 80% in the last year.

Teens, it seems, like to create and share on the Internet. More than half have created a webpage or blog or posted original artwork, photography, stories or videos. Teen girls in particular are leading the pack when it comes to blogging. Now this doesn’t surprise me one bit! Teen girls like to talk, and usually are more verbally expressive than boys. Back in my day, we wrote notes to each other lengthy notes, by hand! The concept of blogging would have been awesome to me and my gal pals.

When I discovered how easy it was to shop online, I made a vow to avoid department stores during the holiday rush. I can’t stand the parking problems, the crowds, the irritable sales clerks or the harried shoppers. One year I was nearly crushed by little old ladies when a sudden “blue light special” occurred near me. For heaven’s sake, is it worth all that?

It seems I’m not alone in my shopping preference shift because this year during the “holiday season,” online spending in the U.S. totaled $30.1 billion. More than $5 million was spent on clothing and apparel and $4.8 million on computer hardware (an increase of 126% over last year). We also spent $4.7 million on consumer electronics, $2.9 million on books and $2.2 million on toys and video games. That’s a lot of shopping, but “brick-and-mortar” stores still hold on to a 68% share of seasonal spending.

However, the trend is shifting to online shopping. Since 2002, online shopping has increased its market share by 11%, with catalogs losing 1% and stores 10%. Additionally, satisfaction with online purchasing has continued to grow, with 64% of consumers expressing they are somewhat to very satisfied. Visa reported that online spending by its cardholders grew by 26% over last year on Cyber Monday (the Monday after Thanksgiving) and some retail sites reported visits more than doubled that day.

Interestingly, the growth of Internet sales is not to the exclusion of traditional retailers, in fact their websites are growing the fastest. Retailers such as Wal-Mart and Target use the web to test market certain products and to attract consumers to their physical stores, and, they are also among the top four online retailers.

If you are worried that heavy Internet use may cause “social isolation,” rest easy. The journal of CyberPsychology & Behavior published research dispelling the belief that high computer usage leads to psychological problems! It does, however, according to a study by the Stanford Institute for the Quantitative Study of Society (SIQSS), cut into time spent watching television, with the family, sleeping and working! Whoops, better watch out at work; Big Brother is probably watching you!

OK, I vow to give up at least one television show a week so that my Internet activities don’t cut into more important family activities or my precious 40 winks. Come to think of it, I think I’ll forgo watching all sports programs with my husband; he probably won’t even notice that I’ve gone “Windows® shopping!”

Donna Johnson Edwards - EzineArticles Expert Author

Donna Johnson Edwards has more than 20 years’ experience implementing and managing IT projects for companies including the Federal Judiciary, IBM/Lotus and Hamilton Beach Proctor-Silex, where she was the senior member of the New Enterprise Technology Team.

Her clients include Fortune 100, 500 and 1,000 companies as well as not-for-profit entities. Her background includes both the technical and the business aspects of IT projects.

Getting Started In Affiliate Marketing Friday, Apr 4 2008 

What do McDonalds, Quiznos, and Harley Davidson have in common? These companies all sell franchises to their business. That means a portion of the owner’s revenue goes back to the parent company for each sale that’s made. They’re affiliated with the parent company. The affiliate marketing model is a similar concept.

So what exactly is affiliate marketing anyway? Simply stated it’s pay for performance marketing. You sell someone’s product and they give you a cut of the action. Your portion can be a set percentage, such as twenty-five percent, or a standard dollar amount. It’s like a referral program. Have you ever referred business to a colleague and gotten something (money or a gift) in return? Same concept.

There are thousands of affiliate programs available offering a variety of products and services - from those offered by independent small business owners like me to huge affiliate program networks like Commission Junction, LinkShare, ClickBank and PayDotCom. You can promote just about anything you can think of from insurance to pet supplies to banks, to wireless service / products and more - the options are pretty much limitless.

The best place to start when deciding what to offer is with your existing business. Think about what would add value to your business and browse the affiliate networks to find available products or services or head on over to a search engine and search for affiliate plus your topic. Let’s say you are in the car business and want to find affiliate programs that complement your products and services. You could do a search affiliate+cars to find potential programs. Go ahead and try it now.

Bingo! That search shows you that cars.com has an affiliate program. It’s important to note that there are also sponsored links for other affiliate networks that may contain programs you could join.

But what if you don’t have an existing business? Where do you start with affiliate marketing? Start with what you know or what you are interested in. This is very important. If you choose to set up your affiliate business on a topic that doesn’t interest you, you will quickly lose interest and have less success. It’s just plain common sense that we spend more time on those things that interest us.

Start by brainstorming a list of your current hobbies and interests. Once you have a list, you can take a look at it and narrow it down to those areas that interest you the most. Then you can take that list and do a keyword search to see if there are other people out there who are interested too. Once you’ve found your hot market, seek out those programs on the affiliate networks and get started.

Denise O\'Berry - EzineArticles Expert Author

Denise O’Berry is a small business expert who helps small business owners take action to grow their business. Visit http://www.whatspossible.com to get your free copy of her Success Strategies Guide: 10 Keys to Success for Small Business Owners.